A thoughful and intelligent article from Shannon Watters at Digital Web this week, How to Choose an eCommerce Package, offers some great suggestions on what to look for when choosing software for an online shop offering goods or services or both.
Shannon writes about what she calls the “top eleven things to consider when choosing an eCommerce package,” and it’s difficult to argue with her selections, but I was hoping for an even dozen things to consider – with an addition of how the ecommerce software might interact with search engines.
Of course, an ecommerce system should be easy to use for both shopper and site owner. Updating the software, and adding functionality from third party toolmakers should be a breeze. The software should be able to scale with growth, and it should be easy to use with an analytics package, so that you can measure your traffic and see how visitors use the site.
Shannon’s suggestions regarding promotions and discounts and the ability to offer customer service are spot on. Security is essential, and an intuitive checkout process will be a major determinent as to whether visitors become customers. Her opinions on open source options, and on the community and company behind a software are filled with thoughtful suggestions.