How much does feedback from searchers impact the search results that we see at Bing or Google? How do those search engines process and respond to that feedback?
The links that Google and Bing present for searchers to provide feedback on search results are listed at the bottoms of the search results pages for each. If there was a link instead after each search result where someone could provide feedback, how much of an impact would that change have, and would the search engines be able to handle the feedback that they receive?
A patent granted to Microsoft this week describes how the search engine may automate processes for “dissatisfaction reports” that are manually submitted by searchers, and how the search engine may file its own disatisfaction reports in some instances. While some of the feedback that search engines receive may include web spam reports, they may also receive feedback that something is “broken” with the search engines, or that a URL that should be showing for a specific query isn’t, or that the results just weren’t helpful.
Providing Feedback at Bing and Google